Department: IT/Business Development

Computer Repairer 

A Computer Repairer analyses computers and software used by an organisation. Their primary duties include determining which installations and upgrades will make processes and employees more productive, performing a cost/benefit analysis and aligning technology with the goals and business strategies of the organisation.

Duties and Tasks/Essential Functions:

• Installs, tests and maintains computer-related hardware (processors, memory chips, circuit boards, displays, sensors, data storage devices, printers, etc.) according to given specifications
• Diagnoses hardware related faults
• Repairs or replaces defective components
• Advises on and installs operating soft/firm ware and may carry out upgrades
• Maintains documentation to track and log work in progress and completed
• Liaises with internal/external clients in order to analyse business procedure, clarify clients requirements and to define the scope of existing software, hardware and network provision;
• Undertakes feasibility studies for major IT developments incorporating costs and benefits, and presents proposals to clients;
• Communicates the impact of emerging technologies to clients and advises upon the potential introduction of such technology;
• Provides advice and assistance in the procurement, provision, delivery, installation, maintenance and use of IT systems and their environments;
• Examines existing business models and flows of data and designs functional specifications and test plans for new systems in order to meet clients needs;
• Researches, analyses, evaluates and monitors network infrastructure and performance;
• Works closely with clients to implement new systems;
• Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services;
• Gather customer’s information and determine the issue by evaluating and analyzing the symptoms;

Skill and Knowledge Qualifications:

• Experience Required in same or Similar Roles 2+ Years;
• Entrants usually possess a degree or equivalent qualification in IT/Management or Business;
• Ability to speak and write clearly and accurately;
• Knowledge of relevant software computer applications and equipment;
• Knowledge of customer service principles and practices;
• Willingness to co-operate with others and work to the greater good;
• Multi-tasking capabilities;
• Must be able to work on Shifts;

Competencies:

• Exemplary Attendance and Punctuality
• Maintains effectiveness when experiencing major changes in personal work tasks or work environment; adjusts effectively to work within new work structures, processes, requirements, or cultures.
• Focuses and guides self and team members in accomplishing work objectives.
• Interacts with others in a way that gives them confidence in one’s intentions and those of the organization.
• Clearly conveys and receives information and ideas, through a variety of media, to individuals or groups in a manner that engages the audience, helping them understand and retain the message, and permitting response and feedback from the listener.
• Makes customers and their needs a primary focus of one’s actions; developing and sustaining productive customer relationships.
• Identifies and understands issues, problems, and opportunities; compares data from different sources to draw conclusions; uses effective approaches for choosing a course of action or developing appropriate solutions; and takes action that is consistent with available facts, constraints, and probable consequences.
• Deals effectively with others in antagonistic situations, using appropriate interpersonal styles and methods to reduce tension or conflict.
• Establishes proper courses of action to ensure that work product is completed efficiently and on time/within proper time limits.
• Maintains stable performance under pressure or opposition (such as time pressure or job ambiguity); handling stress in a manner that is acceptable to others and to the organization.
• Possesses, acquires, and maintains the technical/professional expertise required to do the job effectively and to create effective customer solutions.  Technical/professional expertise is demonstrated through problem solving, applying technical knowledge, and product and service management for the functional area in which employee operates.
• Actively appreciates and includes the diverse capabilities, insights, and ideas of others and working effectively and respectfully with individuals of diverse backgrounds, styles, abilities, and motivations.
• Sets high standards of performance for self; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence rather than having standards imposed.

Conditions:

• Must be able to sit for long periods of time
• Position requires use of headset/microphone

Salary Range: Up to £39K (Depending on Experience)